Contact Us
Phone, Fax & Snail Mail
You can contact our Customer Service Department by phone at:
1-800-791-7646
1-859-647-8844 (for international callers)
Weekdays 9:00 a.m. - 5:00 p.m. EST
24-hour fax:
(859) 647-0075
You can also fill out an Inquiry Form
Or you can write to us at:
1810 Airport Exchange Boulevard
Suite 400
Erlanger, KY 41018, U.S.A.
E-mail Contacts
Customer Service Department
For the quickest response, use this E-mail address.
service@theatrefx.com
The above E-mail address is monitored by a number of people. It is our goal to answer E-mail sent to this address by the end of the next business day.
While it takes a village, below are some of key contacts here at Theatre Effects for clients to correspond with:
Chris Wyllie
Customer Support & Sales Lead
Chris has over 35 years of experience in the entertainment industry and over 20 years experience in the field of special effects. Having designed award-winning special effects for countless theatrical and motion picture productions, he is also a national award-winning visual effects (CGI) and motion graphic designer and the recipient of multiple "Best Director" awards for his independent film work. As a graduate of NKU with a Bachelors in Fine Arts, Chris is also an accomplished actor, working with theatres in the Cincinnati area for over 20 years.
Give Chris a call or drop him a line with any questions you may have as he will be happy to help you in any way he can.
Chris Wyllie's E-mail address is chris@theatrefx.com
Rob Mosier
Accounts Payable/Receivable
Rob oversees the Theatre Effects Accounts Payable/Receivables Department. In addition, Rob also handles customer support for all of our overseas clients.
Rob will be happy to help if you have any questions regarding our billing or payment policies.
Rob Mosier's E-mail address is rob@theatrefx.com
Douglas Weber
Owner
Doug is very thankful for the success of Theatre Effects. Remaining an integral and trusted part of the entertainment industry is very important to him and he thrives on the creativity that his clients and staff constantly reveal and share with the world.
Feel free to read a special note from Doug.
Doug Weber's E-mail address is doug@theatrefx.com
