How
To Contact Us
Phone,
Fax & Snail Mail
You can contact our Customer Service Department
by phone at:
1-800-791-7646
1-513-772-7646 (for international callers)
Weekdays 9:00 a.m. - 5:00 p.m. EST
24-hour fax:
(513) 772-3579
Or you can write to us at:
11707 Chesterdale Road
Cincinnati, OH 45246,
U.S.A.
E-mail
Contacts
Customer
Service Department
For the quickest response, use this E-mail
address.
service@theatrefx.com
The above E-mail address is monitored by a
number of people. It is our goal to answer E-mail sent to this address
by the end of the next business day.
While
it takes a village, below are some of key contacts here at Theatre
Effects for clients to correspond with:
 Chris
Wyllie
Production Manager/Customer Support
Thinker Extroidinaire!
Chris
is not only the Production Manager for Theatre Effects, but also
a key support and resource tool for our clients.
A
graduate of Northern KY University with a degree in Fine Arts, Chris
has earned his place in the entertainment/special effects industry
for his diabolic inventions and creative solutions for productions/performers
worldwide.
Give
Chris a call or drop him a line with any questions you may have
as he will be happy to help you in any way he can.
Chris's E-mail address is chris@theatrefx.com
 Rob
Mosier
Accounts Payable/Receiveable Overseas Customer Support
Rob oversees the Theatre Effects Accounts
Payable/Receiveables Department. In addition, Rob also handles customer
support for all of our overseas clients.
Rob
will be happy to help if you have any questions regarding our billing
or payment policies.
Rob's E-mail address is rob@theatrefx.com
 Douglas
Weber
Owner
Doug has strived (and is humbly thankful)
for Theatre Effects success at becoming an intregal and trusted
part of the entertainment industry. He thrives on the creativity
that his clients and staff constantly reveal and share with the
world.
Doug is pictured with a newly designed streamer/confetti bazooka
made for The Red Rocker himself, Sammy Hagar.
Feel free to read a special
note from Doug.
Doug's E-mail address is doug@theatrefx.com
 Maggie
Maggie
has been Doug's faithful companion for over 10 years. The loyalty
she freely gives to her caretaker is something Doug wishes all people
have a chance to experience during their lifetime.
Feel free to send E-mail to Maggie at parrot@theatrefx.com.
Don't be surprised if her response revolves around asking for a
treat and a scratch on the head.
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